How to Cancel Carbonite
Skycopia rates Carbonite as medium to cancel, though you can do it yourself online. Expect some friction and probably an offer to stay, not a one-click exit.
🔍 The founder's own audit flagged $19,207/yr — 62 recurring charges out of 6,027 transactions, real numbers as of July 2026.
Cancellation line: 1-877-901-3282
Cancelling is the easy part — making it stick is the hard part. Skycopia watches the charge from both sides: a nudge before the renewal date so you don't miss your window, and an alert if Carbonite bills you again after you've cancelled. It reads your bank data and keeps you on top of your cancellations and subscriptions.
Free to set up — no card needed.
Ready to cancel it yourself? Sky can walk you through it one step at a time — or just read the steps below.
Cancellation steps
- 1
Sign in at account.carbonite.com → Subscriptions → click Options next to your plan
- 2
Click Turn OFF Auto-Renewal and confirm — this stops future billing, but the software and your backups keep working until your current term's expiration date
- 3
On a Carbonite Safe Pro or Server plan, or bought through a reseller like Best Buy/Geek Squad? That's a separate cancellation path — the Personal auto-renewal toggle won't cover it; contact support or the reseller directly
Or have Sky walk you through it one step at a time, with the right page open beside this one — then watch your bank data to confirm the charge actually stopped.
Charged again after cancelling? Dispute it with your card issuer — the steps above are your proof you cancelled, and the date you did it. Skycopia flags a zombie rebill the moment it lands, so you catch it inside the dispute window instead of six months later.
Set up ProtectionFAQ
How do I cancel Carbonite?
Cancel Carbonite by following the steps at https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal or by phone at 1-877-901-3282.
How hard is it to cancel Carbonite?
Skycopia rates cancelling Carbonite as medium — it takes 3 steps.
What should I watch out for when cancelling Carbonite?
Carbonite permanently deletes all your backed-up data 30 days after your subscription expires and the app stops working — download anything you need before that window closes. Fees and storage packs already paid are non-refundable once you're past the 30-day-from-purchase refund window, and refund requests must go through phone support, not chat or email.
Is cancelling Carbonite the same as deleting my account?
No — cancelling stops the billing but usually leaves the account (and its data) open. Cancel first so you aren't charged again, then delete the account through Carbonite's account or privacy settings, or ask their support to erase it.
More cancellation guides
Skip the manual work next time.
Skycopia finds every recurring charge in your bank history — including the ones you forgot about — and hands you a playbook like this one for each. Free audit, no credit card.
The founder's own audit flagged $19,207/yr — real numbers, July 2026. Yours will vary; that's the point.
Run your free audit→