How to Cancel SoulCycle
Skycopia rates SoulCycle as medium to cancel, though you can do it yourself online. Expect some friction and probably an offer to stay, not a one-click exit.
Cancelling is the easy part — making it stick is the hard part. Skycopia watches the charge from both sides: a nudge before the renewal date so you don't miss your window, and an alert if SoulCycle bills you again after you've cancelled. It reads your bank data and keeps you on top of your cancellations and subscriptions.
Set up cancellation alertFree to set up — no card needed. Or run your free audit instead.
Ready to cancel it yourself? Sky can walk you through it one step at a time — or just read the steps below.
Cancellation steps
- 1
Log in at soul-cycle.com and go to My Soul → your subscription settings to cancel, or email yoursoulmatters@soul-cycle.com, or contact your local studio directly
- 2
Submit your cancellation at least 24 hours before your next billing date — SoulCycle's own FAQ says any later and you're billed for one more month
- 3
Ask for written confirmation the cancellation went through, especially if you go the studio-contact route
Or have Sky walk you through it one step at a time, with the right page open beside this one — then watch your bank data to confirm the charge actually stopped.
Charged again after cancelling? Dispute it with your card issuer — the steps above are your proof you cancelled, and the date you did it. Skycopia flags a zombie rebill the moment it lands, so you catch it inside the dispute window instead of six months later.
Set up ProtectionFAQ
How do I cancel SoulCycle?
Cancel SoulCycle by following the steps at https://www.soul-cycle.com/soulconnected/soul-renew-faqs/.
How hard is it to cancel SoulCycle?
Skycopia rates cancelling SoulCycle as medium — it takes 3 steps.
What should I watch out for when cancelling SoulCycle?
SoulCycle doesn't publish a phone number for cancellations on its own site (some third-party sites list one, but it isn't confirmed as official) — use My Soul or email instead. In May 2025 the NY Attorney General settled with parent company Equinox Group for $600,000 after finding SoulCycle's cancellation process 'complex, difficult, and time-consuming'; New York members billed between Feb 2021 and Dec 2024 could claim up to $250 back. If you're in New York and hit a wall, that settlement is worth knowing about.
Skip the manual work next time.
Skycopia finds every recurring charge in your bank history — including the ones you forgot about — and hands you a playbook like this one for each. Free audit, no credit card.
The founder's own audit flagged $19,207/yr — real numbers, July 2026. Yours will vary; that's the point.
Run your free audit→